Delivery

Standard Shipping and Delivery charges are as follows:
UK - £5 (5 -7 days)
EU - £7.50 (7 - 14 days)
International - £10 (up to 30 days)

Please note that while we aim to get your order to you within 5-7 days for UK Shipments and 7 - 14 days for EU Shipments, order times can sometimes vary. At times UK delivery can take up to 14 days, EU delivery can take up to 20 days and we would always advise allowing 30 days for International delivery.

From time to time we may offer Complimentary Shipping rates. These Complimentary Shipping rates will apply for a limited time only – which will always be detailed on the website. Standard shipping rates will apply once this period ends (see above for Standard Shipping rates).

PLEASE NOTE
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country destination. Please note that recipients outside the EU will be responsible for any import duties, clearance fees and any other additional charges. These will always apply in Complimentary Shipping periods as well as Standard Shipping periods.

Returns and Exchanges

Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item you may return goods up to 14 days after you receive them.

All returns should be sent to the following address:

Hidden Handbags Returns
Hidden Collection Ltd.
Singleton Court
Wonastow Road
Monmouth
Monmouthshire
NP25 5JA

Please see below guidelines below for returning goods:

Items should be returned new, unused, and with all original tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, any packaging such as dust bags and leather tags should be included with your return.

Unidentified returns may be returned to the sender.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced. Please note that in some instances it may be suitable to authorise a repair instead of a replacement. For all faulty items outside of our Returns Policy, please contact us by emailing info@hiddenhandbags.com.

If goods are returned within 14 days of the date of receipt and in accordance with the terms, a refund will be credited to the original payment method. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Hidden Handbags website. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Contact us for further information by emailing info@hiddenhandbags.com.

Terms and Conditions

Hidden Handbags website is operated by Hidden Collection Ltd. (UK company registration number 09601689). By accessing and using any part of the Website you are agreeing to the following Terms & Conditions and the Privacy Policy that explains how your personal information will be used. Please read the Terms & Conditions carefully before placing an order on www.hiddenhandbags.com (the “Website”). If you do not agree with anything you read here, please exit this website.


Alterations to Terms & Conditions

Hidden Handbags (“Us”/”We”/”Our”) may amend (either temporarily or permanently) these Terms & Conditions or the Website without notice and such amendments will take effect upon posting to this Website. Your continued use of the Website following any amendments to these Terms & Conditions and the Website shall be deemed to be your acceptance of such amendments. If any part of these Terms & Conditions is unlawful, invalid or unenforceable for any reason, the validity or enforceability of the remainder will not be affected.

Age Restrictions

You must be over the age of 18 to make a purchase from www.hiddenhandbags.com. When you make a purchase, you agree to provide accurately both your personal details and your valid payment details. You must have a valid credit or debit card to use with your PayPal account.

Product Availability

All products ordered are subject to availability and may be withdrawn at any time. You agree that placing a product in an online basket does not amount to a reservation for that product until purchased.
All orders for any of the products placed directly with us are accepted when you receive a confirmation e-mail to that effect from us. The confirmation e-mail will include details of your order, including delivery costs and your chosen delivery address. You may wish to print or save it for your future reference. Please read the Privacy Policy for more information regarding our data handling policy.
In the unlikely event that products are out of stock, discontinued or cannot for some reason be delivered, we will contact you by e-mail to inform you of this.

Payment

You agree to make payment in Pounds Sterling. We accept payment by PayPal. When you tender payment details, you declare that you are the PayPal account holder or that you have the account holder’s consent to tender payment details. The order will be subject to the card issuer’s usual verification processes. We will charge you when the confirmation e-mail is sent. We take reasonable care to keep your payment details secure.

Delivery Policy

We will use reasonable efforts to dispatch your products ordered within the timescales set out in our delivery and returns policy.

Returns Policy

Where you are based in the European Union, you have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order with us. To do so, you must notify us at info@hiddenhandbags.com within 7 working days of receipt of your intention to return the product. You will return products to us in an unused state and in their original condition with the labels and tags attached. Where a product is returned damaged or soiled, we reserve the right not to issue a refund. Please see our Returns & Exchanges Policy for further information.

Website Availability & Maintenance

While we have taken reasonable care to prepare the website, we do not guarantee that the website will operate without error nor that the website will be available for use at all times. We reserve the right to repair or maintain the website at any time.

External Links & References

Within the website, you may find links or references to materials and/or websites that are controlled and maintained by third parties. We do not endorse those websites nor do we take responsibility for the content of such websites. We accept no liability in respect of the content of or from your use of any of those websites.

Copyright & Trademarks

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to us or otherwise used by us as permitted by law. In accessing the website, you agree that you will access the content solely for your personal and non-commercial use. None of the material may be downloaded, copied, reproduced, transmitted, printed or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website to assist you in placing an order or for personal, non-commercial use only.

Disclaimer

You should read the following provisions carefully as they exclude or limit the legal liability of Hidden Collection Ltd. in connection with your use of this website.

The information provided by us is provided in good faith and on an “as is” basis. You rely on any such information at your own risk, as we do not guarantee the accuracy of such information.

Any articles and materials displayed on the website are provided for information only. We do not accept any liability arising out of reliance on any such articles or materials displayed on the website.
Your use of the website is at your own risk. We make no guarantee that the use of the website will cause no damage to any information technology equipment used to access the website (including from transmittal of a virus or like) nor to any data stored on such information technology equipment.

If you use this website from outside the United Kingdom, you are responsible for compliance with applicable local laws.

Limitation of Liability

Hidden Collection Ltd. and its suppliers (including but not limited to its content provider) hereby expressly exclude all conditions, warranties and any other terms which may be implied by statute, common law or equity as permitted by law unless otherwise expressly stated to the contrary in these Terms & Conditions. Hidden Collection Ltd. and its suppliers shall not be liable for any direct, indirect or consequential loss or damages, including but not limited to loss of profits, loss of anticipated saving or loss of data, arising out of or through the use of or inability to use the Website or failure of the Website whether such loss or damage arises as a breach of contract, negligence, breach of statutory duty or arising in any other way regardless as to whether such loss or damage was foreseeable. Our liability for death or personal injury arising from its negligence or fraudulent misrepresentation by us or our employees or agents is not excluded nor limited nor is any liability which cannot be excluded or limited by operation of law. Hidden Collection Ltd. shall not be in breach of these Terms & Conditions by reason of our delay or failure to meet any obligation where such failure or delay is due to any cause beyond our reasonable control.

Jurisdiction & Law

These Terms and Conditions and our Privacy Policy shall be governed by and construed in accordance with UK law. You agree that any disputes shall be subject to the exclusive jurisdiction of the UK courts.

Waiver

In the event that we do not take immediate action against you for breach of these Terms & Conditions, We maintain the right to do so in the future for such breach or any subsequent breach.

Questions & Feedback

Please direct all questions and feedback relating to Hidden Handbags to info@hiddenhandbags.com.

Privacy Policy

Hidden Collection Ltd. (UK company registration number 09601689) (company name) trading as “Hidden Handbags” (“We”/”Us”) is committed to protecting your privacy and does not disclose your information to any third parties other than to process your order and to enable us to provide you with the best possible service.

The type of information we collect includes your name, home address, shipping and billing address, phone number and email address. By accessing and using hiddenhandbags.com (the “Website”) you are agreeing to the Terms & Conditions and this Privacy Policy. We will not share any saved card details with any third parties.

We use cookies (information stored on your computer by your browser which tracks your navigation on Our Website) to understand how often you visit, to fill your basket, to track previous purchases and to customise your user experience. Please consult your browser settings to turn cookies on/off.

We also use Secure Socket Layer (SSL) technology to safeguard your transmission of information to us. SSL provides protection as it: encrypts your information before it is sent to us which means no one can read or change your information as it sent to us over the internet and prevents impersonation as you can verify that we are a genuine SSL site by clicking in padlock symbol on browser status bar.

We may use your personal information to process your orders including payments and for shipping purposes. We may provide your personal information to credit reference and fraud prevention agencies that may retain a copy of such information. We will not transfer your personal information to any third party without sufficient protection of such information. Other uses include for marketing (if you have elected to receive marketing) and enhancement of Our Website by analysis of customer use of the Website (but not in a manner which will identify you). Please note we will not sell your details to any marketing agency or for any other use.

For more information about Our Privacy Policy please contact us at info@hiddenhandbags.com.